Circle Secretary attended Bharat Ratna Dr.B.R.Ambedkar 127th Birthday Celebrations with Merit and Memorial awards distribution on 14.04.17 at Hall of Inspiration, Anna Road Exchange complex presided over by CGM Chennai Telephones. GM Finance and GM(HR & Admn) participated in the function. Circle Secretary delivered inspirational speech.Some key points are given below.
For the past two years Chennai was severely affected by natural calamities. In 2015 from Nov 28th to 3rd Dec there was heavy flood in Chennai and in Dec 15th 2016 vardah cyclone devastated Chennai. Our network was badly affected. BSNL CO has not given timely support by allotting replacement for damaged cables and equipment.
2 Customer Service Centre staff and officers who are in the front end to customers should be polite and receive customers with smiling face, treat them cordially, hear their grievances patiently for retaining the valuable customers and improve the customer base.
ChTD and CPT SSA is a compact zone and we would have shown more improvement but could not do so as compared to TN Circle which is more vast and consisting of 17 SSAs. Deep study/analysis should be done in this regard.
Proper Marketing and wide publicity should be given for BB plans available in BSNL since in this era everything is done through internet. All the institutions and colleges use internet. So irrespective of cadre kindly market 1091 plan.
All the service Unions and Associations should educate their members and should work together especially both recognized Unions compromising their comforts/issues for improvement of BSNL Chennai Telephones.
Circle Secretary congratulated all award winners and appreciated the organizers for making the function a grand success.